What we need - those of us who create online stores and product comparison websites - is an open review database.
What do I mean by that? I’ll try to explain.
When I create an online store I have a database full of products. Let’s say TVs. My database contains all the details from the retailer, such as Name, Description, Price, Offer price, Picture, etc.
I can do a lot with that. I can display them nicely on my pages. I can rate them by how popular they are (how many clicks they receive).
All this is great, but it lacks a certain amount of user feedback. I might have thousands of products on my new site when I set it up, but there’s nothing to tell my customers what other people think about them.
So I could add functionality that lets people write a review of a particular product. Then others can see the review, rate it’s usefulness, add their own, and so on. Gradually my store gains value and trustworthiness in the eyes of its visitors as people contribute their reviews.
But I’m lazy and impatient. I want all my products to have customer reviews right now, as soon as I publish the website. I don’t want to start with nothing and wait around for the site to become popular.
What I need, just like the product feeds that give me my ‘inventory’, is a database of customer reviews.
The database would be hosted somewhere (somewhere big and reliable, ideally) and allow anyone with a website to interface with it and upload their own customers’ reviews of the products on their site. Likewise, it would allow anyone with a website to access a feed of existing reviews for their own products.
Now with TVs this would be easy. There are a finite number of TVs in existence, and many shopping comparison sites essentially display the same products. Would it not be useful to have a public (or semi-public) database of customer reviews which matched a review with a TV (either by the TV’s name or SKU or some reliable identifier)?
So now you could create an online shopping store with thousands of products and thousands of customer reviews, all ready to go live in a few minutes.
Of course, you say. TVs are easy. But what about obscure items like, I don’t know, dog blankets or chocolate kettles? Simple. As well as having an open feed to grab reviews from, the database can accept new reviews from any site capable of interfacing with it (as I mentioned). Sure, your chocolate kettle site might not have any reviews to grab initially, but once you’ve uploaded your customers’ reviews to the database they’re there for anyone else to use - so the next time you create a website with obscure products there’s a chance someone else has uploaded at least a few suitable reviews for you to grab.
Eventually, of course, if enough website owners use it, the database will grow to encompass every product on the market. And then your next website will come complete with instant trust.
So the only question left is, of course…
Who’s going to build it?